Operations, finance & marketplaces
4 systemsLaserWatch Live - Internal
VoIP call intelligence and scheduled AI pickup-check operations across 60 Laser Quest and related branches.
I designed and built the branch monitoring, scheduled opening-hours sweeps, AI voice test console, call and callback capture, rankings and reporting. The evidence shown covers monitoring and pickup-check automation, not autonomous inbound answering.
VeniRecon Live - Internal
A controlled finance portal replacing a legacy correction ledger and six fragile client-specific consolidation templates.
I audited the Excel process, mapped 331 client workflows and 485 monthly tasks, then built the import, classification, review, adjustment, audit and export controls. Validation covers 4,675 corrections worth approximately €1.09m, with 99.85–100% algorithm parity and documented exceptions.
RatedStylists Pre-launch testing
A live multi-sided marketplace treating salons and independent stylists as equal supply across discovery, booking and payments.
I designed and built the public marketplace, salon and stylist operating consoles, and the platform services for identity, tenancy, subscriptions, commissions, booking and payments.
Akamai Inference Live - Internal
An independent product concept for an edge-inference platform covering model discovery, prompting, deployments, regional infrastructure, cost, observability and security.
I created the product structure, information architecture and operational UX to show how an inference workload could move from model selection to governed deployment and monitoring. This work was not commissioned or endorsed by Akamai.
